- FiLIP is since late-2016 part of SMARTCOM SAS. With headquarters in Sophia Antipolis, France and Alpharetta (GA), USA. All data is safely hosted by Amazon Web Services (‘AWS’) within two (2) regions: North Virginia (us-east-1) and Ireland (eu-west-1).
- FiLIP provides a service to help primary caregivers to communicate with, monitor, track and locate their children. This is a data-driven service.
- This service will automatically collect the physical location from the device at all times when activated. FiLIP also receives data about device and application usage…
- FiLIP will use this information to provide the location-based services and to contact the parents/guardians regarding the service and other information.
Last updated: Jan 2019 – GDPR/COPPA Compliance
Personal information collected through the FiLIP App: Through the FiLIP App we may collect your name, email address, date of birth, billing information and other personal information, as well as that of the child who will use the Device associated. We do not collect personal information from you unless you voluntarily provide it to us.
Location-based information collected through the FiLIP Service: FiLIP’s paired Family Wearable Devices automatically and constantly collects information about the physical location of the Device when it is activated. This information is acquired through numerous methods, including GPS, cell towers and wi-fi hotspots, which are enhanced over time as we follow the Device, collect more information and improve our tracking. You may not disable location-based data collection from the Device. We may also collect such location-based information through your use of the FiLIP App.
Non-personal or aggregate information that we collect: We automatically collect non-personal information from your use of the FiLIP Service, such as IP host address, device-specific identifiers, computer or smartphone configurations, pages viewed, time and usage habits on the FiLIP Service and similar data. It is possible at times when collecting non-personal information through automatic means that we may unintentionally collect or receive personal information that is mixed in with the non-personal information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If we do inadvertently collect personal information, we will not intentionally use such personal information as if we had collected it with your consent. We may also aggregate demographic information collected from our users (such as the number of users in a particular State) in a manner which does not identify any one individual.
Therefore, we may use your information to:
- respond to your inquiries or requests;
- combine it with data from other sources outside of your use of the FiLIP Service, such as data obtained from wi-fi access points within range of your Device.
Auto-deletion of data: We may automatically delete data from a Device or from the FiLIP App in connection with a returned or terminated account or device, or as necessary to protect against unauthorized access to the data. According to recent European Commission laws (GDPR), all inactive account for a period of two years will be fully deleted.
Security: The security of your information is very important to us. We use reasonable efforts internally at FiLIP to protect it from unauthorized access. However, due to the inherent open nature of the Internet and wireless communications, we cannot guarantee that your personal information will be completely free from unauthorized access by third parties, such when transferred over or through systems not within our exclusive control. Your use of our FiLIP Service demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personal information. For more information on protecting your privacy, please visit www.ftc.gov/privacy for US customers For EU, please visit www.eugdpr.org.
Personal information from children: While some of FiLIP’s associated Family Wearable Devices (“Device”) are designed to be worn by a child, our customer is the applicable parent/guardian or another adult over 18 years of age who has enabled the FiLIP Service. By providing the Device to a child, you represent and warrant to FiLIP that you are authorized by such child’s parent or guardian to enable and permit FiLIP to operate the FiLIP Service and collect and use the information from the child as stated herein.
Data retention: We may retain your information for as long as we feel that there is a business need or benefit to doing so. This will include retaining location-based information. Nonetheless, following two years of inactivity, all user data will be automatically deleted.
Data Access: FiLIP Data collected through the use of the Device and/or the FiLIP App, including location information, the frequency of use and emergency contact information is available to customers for their own, direct access. Please contact firstname.lastname@example.org for specific questions about access to any collected data.
Other services: As a convenience to you, Network Providers may provide links to third-party services from within our FiLIP Service. We are not responsible for the privacy practices or content of these third-party services and such links should not be construed as an endorsement of any such third party services. When you link away from our FiLIP Service, you do so at your own risk.
If you no longer want any data collected by FiLIP from the Device, then you will need to deactivate the service. Either by unpairing the device from the application to clear history. Or contact us to completely delete your user account. Nonetheless all user account will be deleted following 2 years of inactivity.
Contact: For questions or concerns relating to privacy or any other inquiry, we can be contacted at www.myfilip.com/contact– 1 (404) 907-0009 – Smartcom Inc., 5755 North Point Pkwy Suite 63, Alpharetta, GA 30022